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Framtidshackarna (future hackers)

Framtidshackarna skapar delaktighet mellan medborgare och myndigheter

Framtidshackarna skapar delaktighet mellan medborgare och myndigheter

Future hackers connect citizens with authorities by posing challenges that are solved, using user centred design formats, together with relevant stakeholders.

The platform can be described as a merge between, we the people, and ideo:s human centred design solutions. Citizens and gov can both source challenges that they encounter. Public bodies that want to build new user-friendly structures can crowd-source solutions and/or arrange competitions for the best answer. Citizens can highlight problems and solve them in groups or with some help.

Citizens can either set up there own teams to come up with new solutions, or pitch their problem to a futurehack group.

The design of the workshop comes with specific rules: Citizens using the public service must be involved, but also the relevant authority. Key is to bring in more stakeholders, to create an open space. Involved public bodies must also have a genuine interest in looking for, and implementing, new solutions to problems facing users of their services.

Problems and solutions are shared on a homepage, open source. The homepage is connected to a community. The homepage also hosts design-kits/toolboxes, as well as the possibility to post challenges to a group of design-thinkers/problem-solvers, much like a govjam team.

Potential cases:
A. Old man tries to book an appointment to see a doctor, at the counter at the primary care centre. The service have been automatized and he is forced to go home and make the booking via telephone. This action dis-empowers and frustrates him, and can also be seen as user-unfriendly design. The problem is formulated as a challenge and posted to A local group, involving staff at the healthcare centre, an architect, and IT-specialist and a nurse, a design student, a local politician get together with the man and designs a new solution. Or, the challenge is posted to the framtidshack, specialst team, that organizes the workshop or crowd source solutions.

B. A European citizen moving to another country for work, in line with the aspirations of the European project. The national insurance authority does not provide any tangible info on how to transfer between social security systems, handing back the responsibility to find out to the the citizen/user. A hack is organized, involving a wide range of stakeholders with different approaches to the problem; empoloyers and companies trying to encourage people to move to the country, the national insurance authority, the job centre (involved), user design specialists, lawyers, politicians. A solution is worked upon in line with the future hack design toolkit.

C. Self-employed trying to administrate their taxes, being treated by the authorities as if they were larger companies, come together to design new user/citizen friendly solutions that encourages entrepreneurship.

Parallel to the citizen centered platform, authorities and public bodies are able to pose their own problem to the public to be solved in hackathon style competitions (much like These events also looks at how services can be delivered by applying user (human) centred design.

The platform above (framtidshackarna), that takes on everyday problems facing citizens, is pitched to media a basis for a tv-series, following citizens and public bodies that are improving services in collaboration. Inspiration for the production comes from and other series following people taking on new missions.


Martin Lind, Fredrik, Helena, @JonPelling

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