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This is the archive site of Global Gov Jam 2011-2018. From 2019 on please visit http://globaljams.org.

O Canada Tweets

Bringing you a #GOC Twitter Guarantee through a service standard on response times and internal gamification.

The #GOC is not currently seen as a trusted source of timely information. We seek to address this by prototyping a new public service standard for timely responses (within 24 business hours by January 1, 2015) addressed to a new whole-of-Government Twitter account. This new service standard will be socialized and enforced through a gamification mechanism internal to the federal public service, called the #GOC Twitter Guarantee Leaderboard. Departmental rankings will be visible to all public servants and overall whole-of-government results will be reported to Canadians annually through the pre-existing Service Canada Performance Scorecard.

Our project includes:
- a prototyped Service Standard;
- a prototyped Twitter account;
- a prototyped Customer Satisfaction Survey;
- a prototyped poster to promote the new Twitter account;
- a prototyped #GOC Twitter Guarantee Leaderboard; AND
- a creative video to summarize the project!

Credits: 

Margot Challborn, Government of Alberta
Sarah Chan, NRCan
Nathalie Leclerc, ESDC
Jeffrey Neto, CSPS
Manal Salabi, PHAC
Elizabeth Threader, PHAC
Darren Touch, SC

Licence: 
Creative Commons Licence