Resources for jamming

You do not need to know service design to jam. However, if you want some pre-jam reading here's a (never complete) list of ressources that might help you before, during and after the Jam.

• Ressources from Jammers for Jammers: Jammers around the world put together some ressources to introduce the core ideas of service design.   

  • Berlin: "What is Service Design by the way?" http://www.servicejamberlin.de/what-is-service-design-by-the-way/

  • London: "The Hitchhiker's Guide to Service Design" http://servicejamlondon.wordpress.com/2012/02/13/hitchhikers-guide

  • Glasgow: "What is Service Design?" http://cargocollective.com/globalservicejamscotland/What-is-Service-Design

  • Nuremberg: "Tools and Inspiration" http://gsj12.fehr-freizeit.de/tools-inspiration/

• Dave Gray on Service Design: Dave Gray - the author of the excellent book "Gamestorming" - contributed this great How-to video for the Global Service Jam 2012. Thanks again Dave!
  
  
  

• This is Service Design Thinking: Already a Service Design classic - Marc Stickdorn and Jakob Schneider's book "This is Service Design Thinking" is _the_ introduction to the field of service design. The site also offers a free download of the Customer Journey Canvas. Highly recommended.
   
  
• Business Model Generation: Alexander Osterwalder's Business Model Canvas proves to be a valuable tool to quickly check whether or not the service idea actually has some business potential. Lots of jammers used the canvas in their projects.
  
  
  

• Overview of methods and tools: Thanks to Roberta Tassi an excellent overview of the various Service Design methods and tools can be found at http://www.servicedesigntools.org/